Streamline AE, PQC & MI call handling operations

Empower call centre teams with the standardised tools, knowledge and support to transform process efficiency and data quality to ensure consistent and accurate data collection

Key Features & Benefits

Expert user interface and workflow tailored to call centre requirements, enabling real-time transfer of complete safety data to downstream systems

Standardise safety reports

Relevant questions, automatic coding suggestions and automatic data consistency checks

Eliminate manual reconciliation

Automated E2B transfer & reconciliation eliminates manual records management

Capture data right first time

FAQs and triggered questions surfaced instream to ensure capture of complete, relevant data on the first interaction

Increase Efficiency

Eliminate manual data entry into the safety database and reduce the need for manual downstream processing

Local language collection

Multilingual solution with auto-translation of structured fields and assisted translation workflow for free text content

Enhance control

End-to-end traceability from report creation through to safety database

Proven, Scalable Platform

Reportum® is a trusted and secure digital platform founded by a team with deep domain expertise in drug safety and software engineering

Proven Tech: High volume global use by Top10 Pharma
Highly Scalable: Hosted on AWS Cloud infrastructure
Future proof: Continuous industry driven development

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What our clients say


“Our selection of Reportum reflects our commitment to streamline our call handling processes with state of the art electronic solutions.”

Rob Goodwin, Vice president of Pfizer Global Product Development, Pfizer

How you can use Reportum

Reportum is dynamic, configurable and is fully responsive with availability online or offline

Public / Direct Reporting

Global solution with simple, self-service interface enabling reporting at source via corporate & product websites with touchless processing

Field Force

Multi-lingual, intuitive interface with online/offline capability to facilitate quick & easy reporting of key information

Call Centre

Expert user interface and workflow, reducing time-per-report and reconciliation activities, ensuring complete data transfer to downstream systems


Guided collection, translation and automatic routing, including data redaction, resulting in improved data privacy and compliance

Patient Support Programs

Program specific solution for nurses or case managers enabling standardized and complete data capture across multiple third-party service providers

Risk Management / REMS

Unified solution for required training & certification of HCPs, and the capture of adverse events including targeted questionnaires


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