Streamline AE, PQC & MI call handling operations
Empower call centre teams with the standardised tools, knowledge and support to transform process efficiency and data quality to ensure consistent and accurate data collection
Key Features & Benefits
Expert user interface and workflow tailored to call centre requirements, enabling real-time transfer of complete safety data to downstream systems
Standardise safety reports
Relevant questions, automatic coding suggestions and automatic data consistency checks
Eliminate manual reconciliation
Automated E2B transfer & reconciliation eliminates manual records management
Capture data right first time
FAQs and triggered questions surfaced instream to ensure capture of complete, relevant data on the first interaction
Increase Efficiency
Eliminate manual data entry into the safety database and reduce the need for manual downstream processing
Local language collection
Multilingual solution with auto-translation of structured fields and assisted translation workflow for free text content
Enhance control
End-to-end traceability from report creation through to safety database
Proven, Scalable Platform
Reportum® is a trusted and secure digital platform founded by a team with deep domain expertise in drug safety and software engineering
Proven Tech: High volume global use by Top10 Pharma
Highly Scalable: Hosted on AWS Cloud infrastructure
Future proof: Continuous industry driven development
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What our clients say
“Our selection of Reportum reflects our commitment to streamline our call handling processes with state of the art electronic solutions.”
Rob Goodwin, Vice president of Pfizer Global Product Development, Pfizer
How you can use Reportum
Reportum is dynamic, configurable and is fully responsive with availability online or offline
Public / Direct Reporting
Global solution with simple, self-service interface enabling reporting at source via corporate & product websites with touchless processing
Field Force
Multi-lingual, intuitive interface with online/offline capability to facilitate quick & easy reporting of key information
Call Centre
Expert user interface and workflow, reducing time-per-report and reconciliation activities, ensuring complete data transfer to downstream systems
Affiliate
Guided collection, translation and automatic routing, including data redaction, resulting in improved data privacy and compliance
Patient Support Programs
Program specific solution for nurses or case managers enabling standardized and complete data capture across multiple third-party service providers
Risk Management / REMS
Unified solution for required training & certification of HCPs, and the capture of adverse events including targeted questionnaires